{"id":51,"date":"2026-05-16T11:31:02","date_gmt":"2026-05-16T15:31:02","guid":{"rendered":"https:\/\/artaquest.org\/?page_id=51"},"modified":"2026-05-16T12:07:06","modified_gmt":"2026-05-16T16:07:06","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/artaquest.org\/th\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Effective May 2026. We aim for fair, no-friction refunds in genuine cases.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Donations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Donations are voluntary and generally non-refundable, because the funds go straight to running the platform once received. We will refund a donation in two cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Duplicate payment:<\/strong> you sent the same donation twice by mistake. Contact us within 14 days with both order numbers and we will refund the duplicate in full.<\/li>\n<li><strong>Unauthorised payment:<\/strong> the payment was made without your consent (e.g. by a family member using your account). We will refund and close the affected donation order.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a refund is issued, the ArtaQuest coins credited for that donation are reversed at the same time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Certificate fees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you pay a certificate fee but a technical defect prevents the certificate from being issued, we will either re-issue the certificate or refund the fee in full \u2014 your choice. Contact <a href=\"mailto:support@artaquest.org\">support@artaquest.org<\/a> within 14 days of the payment, quoting the course title and your order number.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How refunds are processed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are sent back via the same method you used to pay \u2014 PayPal returns by PayPal, Interac e-Transfer is returned by Interac. We process approved refunds within 5 business days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refund requests: <a href=\"mailto:support@artaquest.org\">support@artaquest.org<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy Effective May 2026. We aim for fair, no-friction refunds in genuine cases. Donations Donations are voluntary and generally non-refundable, because the funds go straight to running the platform once received. We will refund a donation in two cases: Duplicate payment: you sent the same donation twice by mistake. Contact us within 14 days<a href=\"https:\/\/artaquest.org\/th\/refund-policy\/\" class=\"more-link\"><span class=\"screen-reader-text\">Refund Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-51","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/artaquest.org\/th\/wp-json\/wp\/v2\/pages\/51","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/artaquest.org\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artaquest.org\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artaquest.org\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artaquest.org\/th\/wp-json\/wp\/v2\/comments?post=51"}],"version-history":[{"count":2,"href":"https:\/\/artaquest.org\/th\/wp-json\/wp\/v2\/pages\/51\/revisions"}],"predecessor-version":[{"id":7781452,"href":"https:\/\/artaquest.org\/th\/wp-json\/wp\/v2\/pages\/51\/revisions\/7781452"}],"wp:attachment":[{"href":"https:\/\/artaquest.org\/th\/wp-json\/wp\/v2\/media?parent=51"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}